1. Scope
This Return Policy applies to OJAS EV vehicle purchases, rental bookings, accessories and related requests made through ojasev.com or our showrooms. It should be read with our Terms of Service and Privacy Policy.
For help with a return or refund, write to contact@ojasev.com or call +91 77770 47899.
2. Purchase returns (new EV)
A purchase request on the website is confirmed only after our team verifies availability, documents and payment. Once a vehicle is registered in your name or has been used on public roads, it cannot be returned as unused stock.
You may request a return of a new, unused OJAS EV (such as OJAS Lite or OJAS Go) within 7 days of delivery / handover if all of the following are true:
- the vehicle has not been registered with the RTO;
- it has not been ridden except for a short handover / inspection;
- it is in original condition, with battery, charger, keys, manuals, tools and packaging;
- there is no accident damage, water damage, or missing parts;
- you raise the request in writing with your order / invoice details.
We may inspect the vehicle at the delivering showroom before we approve the return. Registration, insurance, RTO, accessories fitted at your request, and third-party financier charges are not refundable unless we agree otherwise in writing.
3. What cannot be returned
- Vehicles already registered, numbered, or transferred in your name.
- Used, damaged, modified or incomplete vehicles.
- Custom colour / accessory packages once fitted.
- Opened consumables (oil, fluids) and hygiene items.
- Franchise / partner fees, unless a separate franchise agreement says otherwise.
4. Defective vehicle or warranty
If the vehicle has a manufacturing defect at handover, tell us within 48 hours and do not use it further except as we instruct. Eligible defects are handled under the applicable manufacturer / OJAS EV warranty, which may include repair, part replacement or, in rare cases, replacement of the vehicle. Warranty does not cover accident damage, misuse, unauthorised repair, or normal wear.
5. Accessories and spare parts
Unopened accessories and spare parts in original packing may be returned within 7 days of purchase against the invoice. Opened electrical parts, helmets (for hygiene), and fitted accessories cannot be returned unless they are defective on arrival.
6. Rental bookings
Rental is not a purchase. “Return” for a rental means bringing the scooter back to the agreed showroom at the end of the booking.
- Cancel at least 24 hours before the start time for a full refund of the rental fee (security deposit is returned after inspection).
- Late cancellation or no-show may attract a charge up to one day’s rental.
- Return the vehicle on time, with battery, keys and documents as issued. Extra hours, damage, missing items and traffic fines are charged separately.
7. Refunds
Approved refunds are paid to the original payment method (UPI, card, net banking or showroom receipt) within 7–14 working days after inspection and approval. Bank or payment-gateway timelines may add a few days. EMI / loan cancellations, if any, follow the financier’s process and may take longer.
We do not refund shipping or RTO costs already paid to third parties unless the return is because of our error or a confirmed defect at handover.
8. How to request a return
- Email contact@ojasev.com or open a support ticket from your account, with order number, invoice, photos and reason.
- Our team will confirm next steps and the showroom for inspection / drop-off.
- After inspection we will confirm approval, repair / replacement, or the reason for decline.
9. Changes
OJAS EV may update this Return Policy from time to time. The latest version will always be published on this page. For a confirmed order, the policy in force on the confirmation date applies unless a change is required by law.